ku89's Privacy Policy
Your personal information is our highest priority. ku89 keeps every piece of your data fully secure through SSL encryption and strict security measures.
This privacy policy applies to all services, websites, and applications on the ku89 platform. Before reading this policy, please confirm that you are 21 years of age or older.
ku89 ("we", "our", or "platform") takes your personal privacy very seriously. This policy describes in detail how the information you provide while using our platform is collected, used, and protected. By using our services, you are considered to have given your consent to the terms of this privacy policy.
Your trust and confidence are our most valuable asset. That is why ku89 always operates on the principles of transparency and accountability. If any changes are made to this policy, we will notify you in a timely manner.
1 What Information We Collect
ku89 collects only the information necessary to provide our services. We collect two types of information — directly from you and automatically from your usage patterns.
Personal Identification Information
Information you provide during account registration, such as:
- Full name and date of birth
- Email address and mobile number
- National ID card or passport details for identity verification
- Current address
Financial Information
Information collected to facilitate deposits and withdrawals, such as:
- bKash, Nagad, Rocket, Upay account numbers
- Bank account details (where applicable)
- Transaction history and amounts
Usage Information
Information related to your activity on our platform, such as:
- Your preferred games and betting history
- Login times, session duration, and activity logs
- Communication records (live chat and email)
- Complaints and requests submitted to customer support
Technical Information
Information collected automatically, such as:
- IP address and device identifiers
- Browser type and operating system
- Information obtained from cookies and similar tracking technologies
- Referral URLs and page view data
2 Purpose of Using Information
We use collected information strictly for specific purposes. ku89 never sells your information to third parties for commercial purposes.
Service Operations
Creating, verifying, and managing accounts; processing deposits and withdrawals; providing bonuses and rewards.
Ensuring Security
Fraud prevention, account protection, and detection of suspicious activity.
Customer Support
Your information is used to resolve your complaints and issues quickly and effectively.
Service Improvement
Analyzing usage patterns to further improve and personalize the platform experience.
Communication
Sending you important updates, promotional offers, and account-related information.
Legal Compliance
To comply with applicable laws and regulations and to meet the requirements of regulatory authorities.
3 Sharing Information with Third Parties
ku89 never sells your personal information commercially to third parties. However, in limited circumstances and only to the extent necessary, information may be shared with the following parties:
Payment Service Providers
Only the information necessary to complete transactions is shared with the relevant financial institutions for processing bKash, Nagad, Rocket, Upay, and bank transfers. These institutions are governed by their own privacy policies.
Technology Partners
Game software providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe) may access certain technical information for the smooth operation of the platform. However, they cannot access your personal identification information.
Law Enforcement Agencies
Required information may be provided in response to court orders, legal obligations, or valid requests from government authorities. In such cases, ku89 always provides only the minimum necessary information.
Analytics and Security Services
Anonymous or aggregated data may be shared with trusted analytics and fraud prevention service providers to ensure the security and performance of the platform.
Before sharing information with any third party, ku89 ensures that they maintain adequate data protection measures and meet our privacy standards.
4 Cookies and Tracking Technologies
ku89 uses cookies and similar technologies to improve your browsing experience. Cookies are small data files stored on your device.
Essential Cookies
Essential for the core functionality of the platform. These cannot be disabled as they are needed to maintain login sessions and ensure security.
Performance Cookies
Used to monitor the speed and performance of the platform. Information collected through these is completely anonymous.
Functionality Cookies
Used to remember your preferences such as language settings and interface customization.
Marketing Cookies
Used to show you relevant offers based on your interests. You can disable these at any time from your browser settings.
Most browsers accept cookies automatically, but you can change your browser settings to reject cookies if you wish. Please note that disabling certain cookies may cause issues when using some features of the platform.
5 Information Security and Protection
ku89 applies industry-leading security measures to protect your information. Our security framework is reviewed and updated regularly.
- SSL/TLS Encryption: All data exchanged between your browser and our servers is protected by 256-bit SSL encryption.
- Data Encryption: Stored sensitive information, particularly financial and identity-related data, is kept in encrypted form.
- Access Control: Under strict internal policies, only authorized staff can access the necessary information.
- Security Monitoring: Our systems are monitored 24/7 to detect suspicious activity.
- Regular Audits: Our security measures are verified regularly through third-party audits.
- Two-Factor Authentication: Two-factor authentication (2FA) is available to enhance the security of your account.
No method of transmitting information over the internet is 100% secure. However, ku89 is committed to providing the highest possible protection. In the event of a security incident, we will notify you promptly.
6 Information Retention Period
ku89 retains your information only for as long as it is necessary or legally required.
Account Information
Your core account information is retained for as long as your account is active. Even after account closure, information required to meet legal obligations is kept for a defined period.
Financial Transaction Records
Financial transaction records are retained for a defined period in accordance with applicable laws and regulatory requirements.
Communication Records
Customer service communications (live chat and email) are retained for a limited period to ensure service quality.
Technical Logs
Technical logs are retained for a set period for security monitoring and troubleshooting, after which they are automatically deleted.
7 Your Rights Regarding Your Information
As a user of the ku89 platform, you have the following rights over your personal information:
Right of Access
You can request a copy of the information we hold about you.
Right to Rectification
If any of your information is incorrect, you can request that it be corrected.
Right to Erasure
In certain circumstances, you can request that your information be deleted, subject to legal obligations.
Right to Object to Processing
You can object to and opt out of the use of your information for marketing purposes.
Right to Data Portability
You can request to receive your information in a structured, commonly used format.
Right to Restrict Processing
In certain circumstances, you can request that the processing of your information be temporarily suspended.
To exercise any of the rights mentioned above or to make any request regarding your information, please contact our support team.
8 Protection of Minors' Information
ku89 is a platform for people aged 21 and above only. We do not intentionally collect personal information from anyone under the age of 21. If a minor attempts to register on our platform and we become aware of it, we will immediately close that account and delete all collected information. Age verification is a mandatory step in our registration process.
If you believe that a minor has registered on ku89, please notify our support team immediately.
9 Changes to the Privacy Policy
ku89 may update this privacy policy from time to time. If any significant changes are made to the policy, we will notify you in the following ways:
- By displaying a clear notice on the platform
- By sending a notification to your registered email address
- By publishing the updated policy on this page
If you continue to use the platform after any changes, you will be considered to have given your consent to the updated privacy policy. We therefore encourage you to check this page regularly.
10 Contact Us
If you have any questions, complaints, or requests regarding this privacy policy, please contact our dedicated support team. We provide assistance in both Bengali and English.
Privacy Contact
We take your messages seriously and try to respond as quickly as possible. ku89 is always committed to protecting your privacy.